Questions about the origin and identity of Nolué
How did the idea for Nolué come about?
Nolué was born from the idea and motivation to bring high-quality, visually appealing and affordable jewelry to the market, so that every one of our customers can wear jewelry they are happy with and stand out!
What does the name Nolué mean and why was it chosen?
Nolué is formed from the surname "Doganoglu" and the initial letter "E" of the owner Egehan Doganoglu.
What distinguishes Nolué from other jewelry brands?
Our selection is very large, which means there's something for everyone. Our prices are specifically chosen to be affordable for everyone, and the designs of our products can only be found at Nolué!
Does Nolué only sell online or are there also physical stores?
Currently, we only sell online, but that may change soon!
Who is behind the Nolué brand?
The founder of Nolué is Egehan Doganoglu! Follow him on Instagram !
Is the jewelry handmade or industrially manufactured?
All Nolué jewelry is created in our own workshop and meticulously handcrafted. Every step is checked, adjusted, and refined – no mass production, no standard.
Some of our collections are also manufactured by select partners who produce according to our specifications and meet our quality standards. This ensures that every piece – whether handcrafted or technologically enhanced – delivers the same high-quality workmanship and the same striking look.
What values and inspirations underlie Nolué's design?
Nolué primarily offers genuine 925 sterling silver. Some products also feature a 14- or 18-karat gold plating. Occasionally, you'll also find stainless steel jewelry among our offerings. Despite the variety of materials, we ensure that all our jewelry is hypoallergenic, non-tarnishing, and durable.
Questions about the products
What materials are Nolué's jewelry made of?
Nolué works with two high-quality material lines:
Firstly, precisely crafted brass jewelry with a 5-layer premium coating of 925 sterling silver, 18k gold or rhodium – combined with high-grade zirconia stones for a strong shine and long-lasting appearance.
On the other hand, genuine, solid 925 sterling silver jewelry, some pieces additionally finished with 18k gold and set with VVS1 D-grade moissanite for maximum brilliance.
Regardless of the material, we consistently ensure that every piece is hypoallergenic, colorfast and designed for long-term wear.
Are there certificates of authenticity for the gemstones and metals?
All our products come with certificates of authenticity from the supplier for the metals and gemstones used. However, these certificates are not normally included with your purchase. If you are interested in receiving a certificate of authenticity, please email us at info@nolue.de and we will send one to you! (Certificate costs apply.)
Is the jewelry hypoallergenic?
Every one of our products is hypoallergenic, meaning none of our customers will experience allergic reactions. You can wear our jewelry anywhere with complete peace of mind.
Can the jewelry be personalized, e.g., through engraving?
This is not currently possible with our suppliers, but we are working on making this idea a reality!
What care instructions should I follow for Nolué jewelry?
It is important to note that you should place your jewelry in the appropriate trays when removing it to avoid scratches. Ideally, you should also remove your jewelry before showering or bathing to prevent tarnishing of the crystals and to preserve the shine of the metals for as long as possible. Furthermore, avoid wearing the jewelry while sleeping and prevent contact with chemicals. Use a jewelry polishing cloth to restore the shine after prolonged wear.
Are your designs limited edition or are they regularly updated?
Our products and their quantities depend on our suppliers, making it difficult to predict whether the products will be produced again or new quantities will be manufactured. So play it safe and act now!
Questions about orders and shipping
How long will it take for my order to be shipped?
Nolué works with overseas suppliers and manufacturers. This results in slightly longer shipping times. Customers can typically expect 6-12 business days.
Can I track my order?
The tracking information will be included with your order.
Does Nolué offer international shipping?
Yes! Everything located within the EU is eligible for shipping.
Can I change or cancel my order afterwards?
You have time to change or cancel your order until your product has been shipped. This means that as long as your order is being processed by us, everything is still possible!
How does the return or exchange process work?
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Which payment methods does Nolué accept?
Nolué accepts: PayPal ExpressPay, PayPal, credit cards (Visa, Mastercard, Amex, Maestro, etc.), Klarna, Apple Pay and Google Pay
How secure is the payment process on the website?
Nolué ensures that your data is processed securely, that your data is not shared with or sold to third parties, and that their products reach you!
How do I get discounts on my orders?
An immediate discount is available when you sign up for the newsletter, where customers also occasionally receive further exclusive discounts.